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Data Protection

The below statement defines how your data will be managed and used, the legal reason for collecting and processing it, as well as other organisations the information may potentially be shared with. We care greatly about the security of your information and making sure it’s processed in a legal, fair and transparent manner, ensuring we are compliant with the Data Protection legislation. If you have any queries, issues or would like to act upon any of your rights mentioned below, please use the contact details provided.

The data is being collected by Progress Living, which is a trading name of Progress Housing Association. Progress Housing Association is a subsidiary of Progress Housing Group Ltd. Our head office is at Sumner House 21 King Street, Leyland Lancashire, PR25 2LW and we are also contactable on telephone number 03333 204555. Our Data Protection Officer is contactable on the above phone number and address, or alternatively via

Your data will be processed for the following purposes and legal basis:

Purposes for processing Legal basis for processing
To manage the application, allocation and provision of accommodation As part of a contract – namely our tenancy or licence agreement
To manage the collection of rent and arrears As part of a contract – namely our tenancy or licence agreement
To manage complaints, antisocial behaviour and enquiries As part of a contract – namely our tenancy or license agreement
To manage the application and allocation of car parking As part of a contract – namely our car parking permit

We also collect ‘Special categories of personal data’ about you. These are Special categories. We will process these for the following purposes and legal basis:

Purpose for processing Special Categories of Personal Data Legal basis for processing
Ethnicity Processing necessary for statistical purposes

Your information will be held for the lifetime of our relationship with you, in connection with the above processing plus a six year retention period, depending on legal requirements or to allow for legal cases or complaints to be handled and answered, if they are raised.

Your data will potentially be shared with the following types of people, organisations or bodies. This falls under the processing reasons stated above, facilitating certain processing we cannot carry out ourselves or under a legal obligation:

Recipients – people we may share your data with
Progress Housing Group (our parent company), in order to provide core business services
Credit check organisation – when checking references, as a guarantee of eligibility
Local Authorities – in relation to council tax payments and other council provided services
Utility companies – in relation to changes in occupancy and arrears payments
United Lincolnshire Hospitals Trust – either in relation to accommodation provision and/or for monitoring and authorisation purposes
Police and law enforcement – to report and or assist in the investigation of offences and criminal activity
Universities – in relation to the provision of student accommodation

Your data will not be shared outside of the EU.

You have the following rights under the General Data Protection Act. To enact these rights please contact us using the contact details above.

  • The Right to access you data;
  • The Right to correction of data;
  • The Right to portability of your data, to a similar service provider;
  • The right to ask us to erase your data under certain circumstances;
  • The right to object to or restrict processing we carry out on your data;
  • The right to query automated decision making and profiling decisions made using your data;

You can also lodge a complaint with the Information Commissioners Office if you feel we are not handling your information in an appropriate manner, more details are available at or you can call 0303 123 1113.